Melty moments,
EARNEDDaily

• Download The Melt mobile app to your mobile device from the App Store or Google Play OR

• Register here to sign up

Earning points is simple!

Online or in the app:

• Points are added to your account automatically when you order through The Melt app or themelt.com

In-restaurant:

• Scan your receipt in the app after your purchase

• Enter your phone number at Kiosk

• Link your credit card to your account—once it’s linked, you’ll earn points automatically every time you pay with that card

You will earn 10 points for every $1 spent on The Melt qualifying purchases.

Just a heads-up: points cannot be earned on gift card purchases, tax, tips, fees, or when ordering through a delivery service app (like DoorDash or Uber Eats).

You can redeem rewards when ordering through The Melt app, themelt.com, at the Kiosk, or right at the counter.

Online or in the app:

• Add your favorites to the cart

• Tap “Apply reward” from the banner at the top

• Your discount will automatically show up at checkout

In-restaurant:

• Open The Melt app and choose the reward you’d like to use

• Tap “Redeem in store”, confirm you’re ready

• Show the reward to our team at the register within 60 minutes

• We’ll take care of adding the discount to your order

At Kiosk:

• Sign in with your phone number

• Check your available rewards

• Pick one and add it to your order

You can earn and redeem points and rewards on food and drink at any The Melt location in California and Arizona, whether you order online or in person. 

A quick note: points cannot be earned on orders placed through third-party delivery apps (like DoorDash or Uber Eats), EZCater, or The Melt Delivery in Berkeley. 

Yes, Welcome and Birthday rewards expire after 30 days. Bonus rewards have various expiration dates. Check your reward in the app or online to see when it expires.  

You will continue to earn points unless you go 12 months without a qualifying purchase or a reward redemption on your account. 

• To add a new card or to delete your linked cards, open your The Melt mobile app.

• Go into the menu in the upper left corner and find the ‘Registered Cards’ section. Click on ‘Edit’ in the upper right corner, and from here you will be able to delete your linked cards.

• Click on ‘Add a new card’ at the bottom of the screen to add your card.

• You can either scan your card for quick linking or manually enter your card number. This can only be done in The Melt mobile app.

No. We don’t share your personal information (your name, your email address) with anyone. Please see our privacy page for more information.

Yes, you can enroll via the signup link or use web ordering to earn and redeem rewards.

The Melt Rewards Program uses a password-less log-in experience, so you do not have to have a password to log in. To change your email address, click the menu button in the top-left corner of the main screen and then click ‘Account’. On your account page, you can edit your email address. 

When you enroll a card for in-store purchases, we send the card number directly from your phone to the card network (Visa, MasterCard, Amex), and they enroll it. They then notify us that your card was enrolled (they don’t send us the card number itself).

When you attempt to add a card, it’s possible that the card network will reject it, and the message returned as to why can be somewhat vague for security purposes. Here are some reasons that may result in your card being rejected:

• Your card is already enrolled. This often happens when two people share a card. It also often occurs when you already have an account (for example, you signed up a month or two ago and then signed up again accidentally). If you suspect you may have two accounts, reach out to our support team at themelt@thanx.com

• Your card has expired. If your enrolled card has expired and you try to enroll a new card with the same card number, your new card will be rejected. Once you remove your expired card from your account, you can enroll your new card.

• Your card is not supported. We do not currently accept Discover cards or Apple Cards. Some Visa, MasterCard, and Amex cards may be rejected if they are pre-paid, corporate, or issued outside the US. This isn’t up to us; it’s the policies of the card networks. If you use a card that you are unable to enroll in your account, please submit your receipts through the app, and we’ll make sure to credit your account.

To leave feedback, email us at tellus@themelt.com