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Good News

The Melt Rewards program has gotten an exciting upgrade!

Download The Melt App at

or

or Sign Up Here

Join the Melt Rewards program for all these NEW perks!!!

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Earn more rewards, more often

There are loads of melty options to choose from—free sides, drinks and shakes, as well as free entrees!

Get 10 points for every $1 dollar spent!

Earn Melt Rewards points for every dollar you spend directly with The Melt!

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Sign up today to earn FREE fries!

When you sign up, you get all the perks of being a Melt Rewards member, along with a little something extra. 

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Enhanced delivery benefits! 

Score better prices than third party services and earn rewards points when you order directly from The Melt.

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Receive exclusive insider rewards

Receive exclusive offers, be the first to enjoy new menu items and get invites to local store events.

The Melt Rewards FAQs

How can I sign up for The Melt Rewards program?

  • Register here to sign up.

  • Download The Melt mobile app to your mobile device from the App Store & Google Play

  • Existing Melt Loyalty User? We've got you covered

    • Your punches and rewards have transferred to your new account, along with a little something extra. 😉 Please check the same email you use for your current Melt account to complete the registration.

How do I redeem rewards?

The Melt Rewards is configured for both online and in-restaurant redemption, which means you can redeem rewards if you place an order through the The Melt mobile app, online, or visit our restaurants.

For online and mobile app redemptions:

  • Add items to cart

  • “Apply reward” from the top of the cart (in the reward banner)

  • Check-out

  • Discount will be applied automatically


For in-restaurant redemptions:

  • Select the reward you want to redeem in The Melt app.

  • Select ‘Redeem in store”, confirm “Are you ready?” and the 60-minute countdown timer will begin.

  • You will have 60 minutes to show the reward to our team member at the register.

  • Our team member will then add the discount code to your in-store check.

Can I participate in The Melt Rewards if I want to dine-in only?

Yes, you can earn Melt Rewards as a dine-in only guest. Sign up for the program through signup.thanx.com/themelt/join and link a credit card for loyalty to earn loyalty progress for each dine-in purchase you make.

 

When you link your card, our system will automatically recognize you as a loyalty member just for swiping your card during your dine-in visit.

 

 

Which Melt locations participate in the Rewards program?

The Melt Rewards can be earned and are redeemable for purchases of food and beverages online or at any Melt location in California. Not valid at Local Kitchens Food Halls, DoorDash Kitchen, or The Melt Delivery in Berkeley.

Can I use multiple rewards at once?

Our current policy allows one reward redemption per purchase.

What are the terms for my free birthday dessert?

Offer valid for one free dessert for dine-in, to-go or delivery. No purchase necessary. Valid for 30 days after your birthday at any Melt location. We recommend the snickerdoodle milkshake!

 

Redeem at order.thanx.com/themelt, The Melt mobile app, or show your offer to a Team Member at the time of check out in the restaurant. To redeem online or mobile app, add the dessert of your choice to your cart and apply it at checkout. Cannot be combined with any other offers.

How do I add or delete cards for in-store purchase?

To add a new card or to delete your linked cards, open your Melt mobile app. Go into the menu in the upper left corner and find the ‘Registered Cards’ section. Click on ‘Edit’ in the upper right corner and from here you will be able to delete your linked cards. Click on ‘Add a new card’ at the bottom of the screen to add your card. You can either scan your card for quick linking or you can manually type in your card number. This can only be done in the Melt mobile app.

Do you share my personal information?

No. We don’t share your personal information (your name, your email address) with anyone. Please see our privacy page for more information.

Who powers The Melt Rewards loyalty program and mobile app?

Our loyalty program and mobile app is powered by Thanx. View the Thanx Terms.

Where can I redeem my rewards?

You can redeem rewards through The Melt mobile app, online and in-restaurant. For in-restaurant orders, be sure to show our team the unique reward code at the register.

Will I earn Melt Rewards on delivery orders?

Yes! Points can be earned when placing your order for delivery at here or on The Melt mobile app.

Can I participate in The Melt Rewards if I don’t want the app?

Yes, you can enroll through the signup link (can subscribe to SMS notifications) or use web ordering to earn and redeem rewards.

Do my rewards expire?

  • The sign-up reward (free fries) expires 30 days after earning it.

  • The birthday reward (free dessert) expires 30 days after earning it.

  • Rewards and points will expire after 12 months of account inactivity.

I redeemed a reward, where will I see my discount?

You will see the amount of the discount below the Subtotal of the order on the Checkout screen.

Why can’t I link my credit card for in-store purchases?

When you enroll a card for in-store purchases we send the card number directly from your phone to the card network (Visa, MasterCard, Amex) and they enroll it. They then notify us that your card was enrolled (they don’t send us the card number itself).

When you attempt to add a card, it’s possible that the card network will reject it, and the messaging returned as to why can be somewhat vague for security purposes. Here are some reasons that may result in your card being rejected:

  • Your card is already enrolled. This often happens when two people share a card. It also often happens when you already have an account (for example, you signed up a month or two ago and then signed up again accidentally with). If you suspect you may have two accounts, reach out to our support team at themelt@thanx.com.

  • Your card has expired. If your enrolled card has expired and you try to enroll a new card with the same card number, your new card will be rejected. Once you remove your expired card from your account, you will be able to enroll your new card.

  • Your card is not supported. We do not currently accept Discover cards or Apple Cards. Some Visa, MasterCard, and Amex cards may be rejected if they are pre-paid, corporate, or issued outside the US. This isn’t up to us; it’s the policies of the card networks. If you use a card that you are unable to enroll to your account, please submit your receipts through the app and we’ll make sure to credit your account.

As always, feel free to contact our support team for assistance at tellus@themelt.com or seek assistance in the support section of The Melt mobile app.

Do you store my credit card information?

No. We neither store nor see your credit card information. When you link your card for in-store transactions, your card number is encrypted and sent directly from your phone to Visa, MasterCard, or AmEx. They mark your card as enrolled and send us a notification when you use it to make a purchase at any Melt location.

When you make a digital purchase, your card information is stored in a payment vault for re-use on future orders. It is stored in a manner – tokenized and encrypted – that is unreadable to Thanx/The Melt – we do not see or know your card number. When you use that card to make purchases, your card is sent securely from that vault to The Melt’s online ordering platform for processing.

How do I change my email/password for my Melt Rewards account?

The Melt Rewards Program uses a password-less log-in experience, so you do not have a password to log in. To change your email address, click the menu button in the top-left corner of the main screen and then click ‘Account’. On your account page, you will be able to edit your email address.

How do I share feedback about my order?

To leave feedback for your in-restaurant purchase or purchase made through the app, you can email us at tellus@themelt.com.

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